Arena Living is looking for a Customer Care Assistant with exceptional communication skills. The Customer Care Assistant is responsible for responding to telephone, fax, email and web inquiries regarding all aspects of, orders, returns and refunds.

Responsibilities

  • Handle customer inquiries regarding orders, returns and refunds
  • Follow up with customers regarding deliveries and exchanges when required
  • Escalate unresolved issues to relevant departments
  • Work together with Customer Care Manager to implement processes
  • Requirements
  • Exceptional oral and written communication skills
  • Prior relevant experience in a similar industry
  • Proficient with MS Office applications
  • Very fluent in English
  • Language skills in Mandarin and Malay is a plus


How to apply
This position is based in Singapore. Singaporeans and PR only.
To apply, send your resume and cover letter to contact@arenaliving.sg with the subject "Customer Care Assistant".