Arena Living is looking for a Customer Care Assistant with exceptional communication skills. The Customer Care Assistant is responsible for responding to telephone, fax, email and web inquiries regarding all aspects of, orders, returns and refunds.
- Handle customer inquiries regarding orders, returns and refunds
- Follow up with customers regarding deliveries and exchanges when required
- Escalate unresolved issues to relevant departments
- Work together with Customer Care Manager to implement processes
- Exceptional oral and written communication skills
- Prior relevant experience in a similar industry
- Proficient with MS Office applications
- Very fluent in English
- Language skills in Mandarin and Malay is a plus
How to apply
This position is based in Singapore. Singaporeans and PR only.
To apply, send your resume and cover letter to firstname.lastname@example.org with the subject "Customer Care Assistant".